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ACCOUNT MANAGER

WHO WE ARE

We are a team of engaged & forward-thinking Marketers, Advertisers, Engineers and Digital Media Strategists with over 15 years of experience in the digital advertising industry.

 

DESCRIPTION

We are looking to hire an Account Manager who will be responsible for liaising between key clients and cross-functional internal teams to ensure the timely and successful delivery. This person will operate as the lead point of contact for any and all matters specific to your accounts, building and maintaining strong, long-lasting customer relationships.

 

CORE RESPONSIBILITIES

  • Cultivating relationships with existing clients to maximize client satisfaction, retention, and growth
  • Diagnosing client needs and then implementing strategies to help drive client satisfaction
  • Work as a liaison between client and internal departments to coordinate campaign updates, upsell opportunities, and troubleshoot delivery and performance issues
  • Manage the campaign launch process from start to finish, inclusive of client kick-off call, strategy recommendation, asset collection, optimization and delivery of performance reporting
  • Utilize and update subsequent internal systems to ensure all campaign information is updated and accurate
  • Being the primary point of contact for the customer on day-to-day account needs
  • Deep understanding of all service offerings and best practices for campaign effectiveness
  • Proactively using data, trends, market insights, and logic to develop tailored campaign recommendations and opportunities for continued success

 

EXPERTISE

  • 2-4 years in digital media or account management
  • Self-motivated to dig in to learn about products, technology, customers, and competitors
  • Process oriented with strict attention to detail
  • Strong organizational, analytical, and project management skills
  • Outstanding computer skills including strong knowledge of brand verification partners, Salesforce, brand safety partners and ad servers
  • Able to contribute to a team while working with other departments and logically prioritizing various requests and responsibilities
  • Proven verbal and written communication skills in a consultative, client-facing environment
  • Powerpoint and Excel skills, including pivot tables, chart marking, and manipulation of large data sets
  • Proficiency in G-Suite a plus
  • BA/BS, or graduate degree preferred with a strong academic record
  • TOEFL/TOEIC certificate is preferred
  • Ability to Work Remotely and With Schedule Flexibility
  • Ability to Work Independently Without Direct Supervision

 

If you are interested in applying for this opportunity please send email us at jobs@above0.com